Contact information
If you need help with an order, have questions about our smart home gadgets, or need support with product use, shipping, returns, refunds, or product suitability, you can contact OurSmartHome using the details below.
Brand
OurSmartHome
contact@oursmarthome.shop
Phone
+44 7446 315927
Our Address
HGV Bestway Blackburn
Bradford
BD4 0TQ
United Kingdom
OurSmartHome is an online‑only smart home gadget store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer‑Support Hours
Monday–Saturday, 9:00 AM–6:00 PM GMT/BST.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible. If there is a functional issue with your gadget, a short video is very helpful for troubleshooting.